Hi,
I have been running full fibre with digital voice for >two years with Callsafe having seamlessly moved across from my former PSTN connection with the same telephone number.
About a month ago I noticed that Callsafe didn't appear to be running - confirmed both in My Account and by dialling 1472. I was offered the opportunity to activate the service via 1472 - implying it had been switched off - and have since been talked through both that route and activating it in My Account by the 1st line support team; I've done this a number of times with no success. A case was raised with TT customer support on 12th Feb and after a week or two of chasing I was promised at least one callback from the escalation team at a specific time that was never honoured.
Today, I've seen the following when going into my Callsafe management page....................
If true, this is surprising and rather disappointing, particularly given that Callsafe is still front and centre of the Digital Voice advertising - as well as being a useful service:
https://www.talktalk.co.uk/digital-voice
Does anyone have any information on the status of Callsafe for digital voice customers please, or is there a general fault with it that is been worked on in the background? I know it isn't just my account as I know of another a TalkTalk setup similar to mine and Callsafe is also misbehaving for that VoIP line and a similar "not available with digital voice" message has appeared in that account's Callsafe page.
Thanks,
Stephen
