Home phone not working since joining

[richard353824]

Since we moved over to talk talk a few weeks ago our home phone now does not work. Talk talk have said there is nothing they can do it’s not their problem we need to get a third party out to look at it!? Have no idea what we are meant to do? Regretting joining 

[Chris-TalkTalk]

So the telephone works  fine with just the telephone connected to the micro-filter but  as soon as you connect the router the telephone line goes dead?

Chris

[richard353824]

I have tried to connect it with a splitter that came with the router and connected the phone and the router but only the router is working.

[Michelle-TalkTalk]

Hi richard,

So just to confirm, when the phone is connected at the test socket you have a dial tone and can make and receive calls? Could you try connecting the router to the test socket with the phone using a microfilter please.

Thanks

Michelle

[richard353824]

I can get it to work but can only have either the phone or the internet working not both at the same time for some reason 

[richard353824]

Hi Chris I will give this a go bare with me 

[Chris-TalkTalk]

Have you tried connecting your telephone to your test socket? - Your guide to main phone sockets - TalkTalk Help & Support

Chris

[richard353824]

Hi,

it’s completely dead. Was working fine until I lived to talk talk.

[Chris-TalkTalk]

Hi Richard,

I'm sorry to hear that you're experiencing problems with your telephone service. Is there a dial tone or is the line completely dead?

Chris