Hub has no green socket for the home phone

[Lolowatto]

Had no phone dial since talk talk came and put in a new fibre connection when looked it up it says I just need to plug my line into the hub in the phone socket but there isn’t one 

[Michelle-TalkTalk]

Ok thank you. If you gently remove the faceplate (there may be wires connected to the faceplate underneath) and connect the phone at the test socket, do you have a dial tone?

Michelle

[Lolowatto]

Yes 

[Michelle-TalkTalk]

Hi,

The separate voice line still looks active. I've run a voice line test now which is showing a loop fault. Does this socket (the copper voice one) have a test socket please?

Michelle

[Lolowatto]

No I was never asked was told they were rolling out full fibre and my contract wouldn’t change there’s no dial tone at all not since they installed the white box phone was working before that 

[Michelle-TalkTalk]

Morning,

Can I just confirm, when you signed up for the FTTP service did you also sign up to a VOIP package? Did you receive an email confirmation that confirmed that VOIP was included? If you connect a phone at the previous copper phone socket, is there still no dial tone?

Michelle

[Lolowatto]

Updated my information 

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[KeithFrench]

What make/model of router do you have, if it is the Sagemcom FAST5464, the phone socket is covered with tape that needs to be removed first. Did you tell TalkTalk that you wanted Digital Voice?