LAND LINE NOT WORKING

[LindaK2]

Hi, I'm doing this for a totally non-technical friend. Her internet is fine but if she tries to phone out, or of someone tries to call her, although the phone will ring she can't hear the person on the other end and they can't hear her either. If someone is calling her and she isn't at home, the answerphone doesn't kick in as it usually does. She has tried unplugging the phone and re-inserting it, but no difference. What can she do?

[Gliwmaeden2]

@LindaK2, it's worth her borrowing another phone to try, just to rule out any malfunction on the one she normally uses.

Staff will not be back now before Monday  - the most direct way of reaching Talktalk is on 03451 720088 (from a mobile if need be) or through Chat.

See the link to Chat and details of customer service opening hours here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

For help through the forum, she'll really need to post in her own right.

Whatever channel of support is used, the customer really needs to be in situ while support staff / agents run checks and test this and that.

One thing she could do meanwhile is go to Service Status Dashboard (see the forum menu) and click through, while on the home broadband connection to My Connection. 

She can run a test on the line from there. Sometimes if a fault is detected, Openreach gets on to it and may follow up with checking issues at the exchange etc.

Worth a try.

[mandisa1-TT]

Hi there @LindaK2, I would love to look into this for you. Are you at the property where TalkTalk services are installed? If you are, we will need to complete diagnostics checks to check if there is a fault.