I have recently cancelled the £16 per month for free landline calls and have since been charged for weekly calls to a London number 02089402212 that we did not make. See below.
*removed image*
The first one was made on 20th December at 04:27, then exactly a week later on 27th December at 05:26, then 3rd January 00:54, 10th January 01:10 and 13th January 01:30. The calls only last around 15 or 16 seconds and the longest one is 51 seconds. The pattern is continuing into my up and coming bill.
We do not recognise this number and there are only two of us in the house. There is no way that either my wife or I are getting up in the early hours of the morning once a week to make a 15 second phone call to a London number!
I spent almost two hours on the phone to Talktalk being passed around from Customer Services to the Technical Department, who confirmed there was no crossed line so the calls must have been made and passed me back to Customer Services. Each time I had to start from scratch going through security checks and explaining the problem. They all agreed the timings and charges were strange, but could not help. I asked for a call back from a senior manager, but I am not holding my breath.
The costs are minimal only 24p so £1 a month at the moment, but if my account can be charged with calls we did not make, this is a major concern. They appear to be an automated charge, so who knows if they can be changed from 24p a call to £24.
I have been with Talktalk for around 20 years and do not want to change provider, so any advice would be appreciated.
