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Home Phone

Get help with your TalkTalk landline and calling features.

Home phone

Tmt1968
Popular Poster
Private Message TalkTalk
Message 4 of 4

Looking at my account you been charging me 24p here 97p there I can only go back to october 23

You been putting call charges on my bill 

Now I have not had a phone handset for over 15 years connected to my line so please look into this and refund my money to account what I added up so far is 6.00 so god nose how much you took over the years your be able to verify this as no calls made from my line 

It's a joke we pay enough monthly without talking extra it may be small amounts but over 15 yrs that will add up 

I'm disabled so no need to take *@#][!![]'#[@#]!* out of me 

T warters
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3 REPLIES 3

Message 1 of 4

Hi there, I just looked at your bill and you don't owe anything. You haven't made any transactions since 2024, please send me a screenshot on the private message I've sent you. Thanks

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siphosethu-TT
Support Team
Staff
Private Message
Message 2 of 4

Hi there @Tmt1968, please complete the checks provided above by @Gliwmaeden2 as they can be very helpful. Thanks

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

@Tmt1968 

 

Take a close look at the bill as any calls charged for will have been itemised.

 

Sometimes there are rogue engineer calls or alarm / medical equipment of some sort that uses the phone system; or strange speaking clock tests.

 

It's worth getting to the bottom of that. It's also worth checking that there's no crossed line - it happens more often than you might think, so calls made by someone else in all innocence can end up showing on your bill. It's worth plugging in a handset, if you can borrow one, and dial 17070 [free] which reads back your own number to you, or otherwise if the line has been crossed with someone else's. 

 

Staff will be on here after 8am.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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