Landline (VoIP) not Working - Wirral, Merseyside

[Casy_duke]

Landline (VoIP) not working and have not been able to make or receive calls for last two days...wish I'd stayed with the old copperline. Moved over to digital voice in March.

SMC team are aware of the issue.

REF: 15674851.

I ran a test myself and it did confirm a fault.

Looks like a lot of customer's are having the same issue.

Any advice?

[Philile-TT]

@Casy_duke We sincerely apologise for the inconvenience caused to you and yours, I understand the stress you went through. Thank you for confirming that it is now working. 

[Casy_duke]

Hi, it seems to be working now.

Thanks for your help.

Two days without landline working is extremely inconvenient.

[sabelo-TT]

Not  problem @Casy_duke 

[Casy_duke]

I am out at the moment but will try when I arrive home.

Thanks for message.

[sabelo-TT]

@Niro24, thank you for providing feedback to this matter. 

@Casy_duke, I will kindly ask for you to retest on your end please. 

[Niro24]

Hi, fyi I live in Leicestershire and my voip landline has just come back on 

[sabelo-TT]

Hello there @Casy_duke we're aware some customers may be experiencing issues with their digital voice service (VoIP). We're sorry for the inconvenience this is causing, our engineers are working to get this issue resolved as quickly as possible.