phone been out of order over 1 week

[DEREK40]

We have not had a landline for over week (21/5/25)your  ref 156566688 told engineer would come within 72 hours from Openreach he came Sunday morning left just after 12 phone still not working. We complained again on 27/5/25 your  ref 15679987 this was done by chat  line and we told our phone would be working by end of 28/5/25 now 17- 50 nobody been yet. I am 80years old my partner is 77 

[nomfezeko-TT]

Hi there @DEREK40 , thank you for reaching out to us, we are so sorry for such experience, I understand how frustrating this may be for you, we will have this checked and sorted. Just to check, have you received any of the communication should it be through an email or an SMS regarding the progress in getting the fault resolved?

-Fez.