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Home Phone

Get help with your TalkTalk landline and calling features.

Landline always has engaged tone

Glynnis
First Timer
Private Message TalkTalk

on ‎20-01-2024 08:49 AM

Message 5 of 5

We are on UFO full fibre 900 our landline phone worked since May 2023 since it was installed, but now it has a the engaged tone all the time, we can’t make or receive calls. I went on Talk Talk chat after 2 hours on there it was decided to replace our router & Grandstream, this arrived yesterday we set up the new equipment the phone still has engaged tone the blue phone light on the Grandstream flashes on & off every second saying the line is engaged.

could you offer some advice please?

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4 REPLIES 4

Anonymous
Not applicable
Staff
Private Message
In response to Glynnis

on ‎23-01-2024 07:56 AM

Message 1 of 5

Morning Glynnis,

 

How has your voice service been over the last few days?

 

Thanks

 

Michelle

 
Anonymous
Not applicable
Staff
Private Message
In response to Glynnis

on ‎22-01-2024 07:35 AM

Message 2 of 5

Hi Glynnis,

 

I'm sorry to hear this. There was a VOIP outage that started on Friday but was resolved over the weekend. Are you still experiencing this fault at the moment?

 

Thanks

 

Michelle

 

Glynnis
First Timer
Private Message TalkTalk

on ‎20-01-2024 12:09 PM

Message 3 of 5

Thank you done 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎20-01-2024 08:53 AM

Message 4 of 5

Staff will reply after the weekend, @Glynnis.

 

Make sure that you have put your account number  / phone number where they ask for the Talktalk number in your Profile. 

 

Go via your avatar/name; settings; drop down menu....Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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