Landline not working, no dial tone, unable to accept incoming calls

[happyhouse37]

Landline not working, no dial tone, unable to accept incoming calls.  Hopeless

[Michelle-TalkTalk]

Good morning,

I'm glad to hear this and thanks for confirming 🙂

Thanks

Michelle 🙂

[happyhouse37]

Everything  is working now,  Thank you all

[Debbie-TalkTalk]

Hi @happyhouse37 

Is everything working ok now?

[Michelle-TalkTalk]

Morning,

We've received an update to advise that the fault has been resolved by Openreach. Is your voice service now working ok?

Thanks

Michelle

[Debbie-TalkTalk]

Morning @happyhouse37 

This fault is still with Openreach. I will check on this again later this afternoon for further updates from Openreach.

Thanks

Debbie

[Michelle-TalkTalk]

Morning,

Thank you. We've checked and can see that the fault has been raised over to Openreach and is under investigation with a line engineer. We'll check again this afternoon for more updates and will post back here.

Thanks

Michelle

[happyhouse37]

Updated profile,  no alternative number

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Gliwmaeden2]

Try reporting this via Chat asap (they close live chat 9pm today), @happyhouse37, as forum staff are not back on here before Monday. 

Points of contact over the weekend:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

If you still need support from the forum, ensure that you have completed your community forum profile details for TT staff to identify your account. 

Go via your avatar/name; settings; from the drop down menu: add your Talktalk landline number  / account number in Personal Information. SAVE CHANGES.