No landline

[wirelessperson]

I can't use our landline number. Not able to call, nor receive. 

[Mandisa-TT]

Hi @wirelessperson I understand how frustrating it can be, especially after multiple attempts to get help. You can use our customer services number and they will be able to put you through to our Full Fibre Team. 

Here is the number to our customer service department 03451720088 who will be able to assist you moving forward, you can contact them between the times Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed

[wirelessperson]

I'm going into the loop. The landline issue is still there. I phoned the number above with my mobile but nobody can assist me except via text and the text suggested I should go on the technical support live chat(again for the second time)!

I'll give up today and hoping to be fixed tomorrow. 

[Mandisa-TT]

@wirelessperson I have gained access to your account and there are no restrictions on your account and services should be working. You are on Full Fibre package and We have a dedicated team that assists with full fibre issues, so you'll need to contact them for help. Please reach out to our Full Fibre Support Team, and they’ll be able to assist you further. 

Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

Another option is to use the below link to chat to our live chat advisors who are always ready to assist with your issue.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

[wirelessperson]

I'm at home now.

[Mandisa-TT]

Hi @wirelessperson I'm sorry to hear this, I will access your account and check this for you, are you at home at the moment?