Phone not recieving incoming calls

[Telephone11]

First phone was ok at 10am,then line went off during my call. 

Reported this online.

Now its letting me call out but not letting any incoming calls come through?

[Thabile-TT]

@Telephone11 that is understandable just to confirm are you residing in the same house with the elderly parent you referred to?

[Telephone11]

Have to go off now,will check back on here when I get time

[Telephone11]

Been trying to source a no.to phone to get sorted but cant find?

[Telephone11]

No,but I am a lifeline for elderly parent

[Thabile-TT]

@Telephone11 Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

[Telephone11]

Also unable to connect on link sent to my mobile?

[Telephone11]

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Updated: 15:49 on 25/01/2026

We’ve found an issue that is effecting your connection.

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We’ve opened a case

Updated: 15:44 on 25/01/2026

We’ve opened a repair case to investigate any potential issue with your connection.

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Maybe a talktalk fault?

[Telephone11]

yes messaging from home.

I have outgoing phone line and internet,no incoming calls

[Telephone11]

messaging from home

[Thabile-TT]

@Telephone11 could you kindly confirm if you are messaging us from home.

[Thabile-TT]

Hi there @ferguson thanks for support. @Telephone11 I am sorry that you are experiencing this issue with the phone, I will look into this for you.

[ferguson]

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond when they are back online tomorrow.