Phone not recieving incoming calls

[Telephone11]

First phone was ok at 10am,then line went off during my call. 

Reported this online.

Now its letting me call out but not letting any incoming calls come through?

[siphosethu-TT]

Should there be anything, please feel free to reach out.

[siphosethu-TT]

You are most welcome, take care and enjoy the rest of your day. 

[Telephone11]

seems all sorted now after engineer visit ,thanks

[siphosethu-TT]

Is there anything else we can do for you? 

[siphosethu-TT]

That's wonderful news @Telephone11, we appreciate you getting back to us to let us know. Thanks

[Telephone11]

Thanks for your help and the telephone number,much apreciated and now the openreach engineer has sorted ,

[mandisa1-TT]

While I still have you online I would like to confirm is there anything else that I can assist you with today?

[mandisa1-TT]

That is okay and I am sorry you were having issues trying to connect with our Live chat team. Thank you for updating us you were able to get through our voice team and the fault has been escalated to an engineer.

[Telephone11]

landlinenot recieving incoming calls,but spoke to technical services,fault on line sending engineer.

Also only issue not getting on talktalk online chat,no other probs with internet,I believe this is because talktalk upgrading things so just your talktalk site.All other internt service ok

[Telephone11]

Thanks I have now rang no,and spoke to Kami,engineer being sent as fault on phone line

[amahle-TT]

Thank you for that information, please confirm if you are having issues with your landline only. 

Is your broadband giving you issues or it is only landline?

[Telephone11]

I rang my mobile this morning so can still phone out.

Then I rang my house phone from mobile and it rang,I hung up,rang again to see if other phone was ringing too,then it wouldnt ring again?

Phone house with husbands mobile said his name and pressed # button then it came back with line is busy? so still unable to accept incoming calls.

I have unplugged phones and router then re plugged in just phone in main socket and router on,but alas still not working?

[amahle-TT]

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[amahle-TT]

Thank you for confirming. 

[Telephone11]

yes im at home,until 10am this morning

[Mandisa-TT]

Hi @Telephone11,

Thank you for sharing that information about your father and mother — I completely understand how important it is for you to be able to reached, especially in emergencies. To help me run accurate checks on your line, could you please confirm if you are currently at home? Once I have that confirmation, I’ll start with the testing from our side.

[Mandisa-TT]

Thank you for the information. 

[Telephone11]

Thankyou

[Telephone11]

No but this is the number my father (92) uses to contact me.He doesn't use a mobile.

Also my elderley mother( who is recently widdowed and in poor health(at Present)uses this number to contact me in emergencies.

[Thabile-TT]

You mentioned you wanted a number to phone. If you would like to also speak to us via phone, please note the technical support team contact details are :

contact number - 0345 172 0088

Voice - Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed
Chat - Mon - Friday 8am - 9pm ; Saturday 8am - 7pm ; Sunday - 9am - 7pm
In App - Mon - Sunday: 9am - 6pm