Phone showing multiple no number calls

[Dorset2020]

After changing over to TalkTalk full fibre, my house phone, which is connected to the Router, keeps showing NO NUMBER calls at random times.  This blocks my list of  50 numbers and no new calls can be displayed.  Can anyone please explain why this is happening and how to fix it.  Thank you.

[Michelle-TalkTalk]

Morning,

I'm really glad to hear this and thanks for confirming 🙂

Michelle

[Dorset2020]

The No Number problem has now been resolved.  Thank you for your help.

[Michelle-TalkTalk]

Good morning,

How are you getting on? Has the 30 minute missed call issue now been resolved?

Thanks

Michelle

[Michelle-TalkTalk]

Hi again,

The team have now applied the fix. We'll have check back in with you on Monday to confirm that the 30 minute call issue has been fully resolved.

Thanks

Michelle

[Michelle-TalkTalk]

Good morning,

Thank you. I've passed this over to our Faults Team now for the fix to be applied and I will post back to confirm as soon as this has been completed.

Thanks

Michelle

[Dorset2020]

I have updated my details.

[Michelle-TalkTalk]

Good morning,

Thanks for confirming. We'll need to raise this to our team to apply the fix for this particular issue.

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Dorset2020]

Yes I have WiFi Hub2.  That's exactly what happens.

[Debbie-TalkTalk]

HI Dorset2020

I'm really sorry to hear this.

Does this seem to happen every 30 minutes? Does the display show calls but the line doesn't actually ring?

Do you have the WIFI hub2?