REP-14077781

[Jig0207]

I reported that my landline was down and went to and fro with Brian on line until he told me to turn my broadband off, which I did - I never heard from him again and still have no landline - XXXXXXXX. Where do I escalate this? I need a phone (care for my elderly parents 1 mile away - they call me often for help. They are helpless now and so am I). Please can you restore my service? I have a talk talk bill in my inbox. What am I paying for? 

[Michelle-TalkTalk]

Morning,

Do you still need assistance with this fault?

Michelle

[Michelle-TalkTalk]

Hi,

Please could you add your Home Telephone number in your Community Profile and we can investigate this for you. Please do not post any personal information on the Community.

Thanks

Michelle

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this and we can look into this for you.

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Jig0207]

Still no home land line. Please help.

[Jig0207]

Yes Michelle, I still have no home land line and I’m getting very frustrated!

[Michelle-TalkTalk]

Morning,

Do you still need assistance with this?

Thanks

Michelle

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.