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line came down on a storm on the 12 December 23

Jose14
First Timer
Private Message TalkTalk
Message 3 of 3
  • Line came down on the 12 December on a storm.Openreach was on site with two hours but couldn’t fix it because the wire was down from the main post, the engineer said it would be fixed the next day. On the 15 December i contracted Openreach with the ref number to be told that I had to contact talk talk directly which I did, the line still not fixed and I can’t get pass the virtual assistant on TalkTalk’s for a update
    thanks in advance 
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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Jose14,

 

The fault is still in hand with Openreach. Just to confirm, do you currently have no service at all, telephone or broadband?

Chris

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Staff will pick this up tomorrow, @Jose14. Please ensure that you complete Personal Information in the profile area.

Gliwmaeden2, a fellow customer.
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