OK thanks. To investigate further we'll need to arrange an engineer visit, if you'd like us to do this can you confirm:
That you accept potential Engineers charges
Provide availability, e...
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OK thanks. To investigate further we'll need to arrange an engineer visit, if you'd like us to do this can you confirm:
That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
Can you also please add your mobile phone number to your community profile
Thanks
Chris
Just to let you know the landline is now working. Openreach were not sure what the problem was but think it might have something to do will Callsafe. Anyway it’s working OK.
Hi Robot5, if you mail forward it will fail DMARK. If you send direct from webmail to the end mailbox and you get the DMARK message please let me know.
Ady
Hi Stephen123
I haven't been made aware of any changes to Callsafe with ViOP, the service appears as active on this side and has been since 2018.
I will see what information I can find...
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Hi Stephen123
I haven't been made aware of any changes to Callsafe with ViOP, the service appears as active on this side and has been since 2018.
I will see what information I can find.
Hi Talktalk I am now getting a problem sending e-mails via webmail. These e-mails are being rejected by the remote mail server as failing the DMARC validation. It says the talktalk domain TALKTAL...
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Hi Talktalk I am now getting a problem sending e-mails via webmail. These e-mails are being rejected by the remote mail server as failing the DMARC validation. It says the talktalk domain TALKTALK.NET does not pass DMARC verification and is rejected. The e-mail is routed via another domain and then sent to the final destination. I have tried to send direct to see what happens then and it just puts it in the recipients spam folder, not in their mail- in box. I believe that this DMARC process needs the sending server i.e. Talktalk.net in this case, to enable a digital signature on each e-mail so that it can be validated at the distant end as a genuine source and not phishing e-mails. Is this something that is being addressed by Talktalk Please. I can send you a PM of the error message if you tell me how to progress it please. Kind regards Robot5
Hi again Ady, Sorry to bother you again but just thought best to update you that I have just received some more emails from amazon with dispatch pdate emails on deliveries coming today so maybe the ...
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Hi again Ady, Sorry to bother you again but just thought best to update you that I have just received some more emails from amazon with dispatch pdate emails on deliveries coming today so maybe the problem has cleared but still have those missing emails? what do you think? thanks again much appreciated dazza
I would also like to mention I'm elderly and rely on both my landline and Internet. Router is still flashing orange and phone has no dial tone. I cannot make or receive calls. Please update me as soo...
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I would also like to mention I'm elderly and rely on both my landline and Internet. Router is still flashing orange and phone has no dial tone. I cannot make or receive calls. Please update me as soon as possible.
Hi @kapshah
I'm really sorry to hear this.
We've edited your post to remove any personal information.
Please can you add your name and TalkTalk landline number to your Community Pr...
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Hi @kapshah
I'm really sorry to hear this.
We've edited your post to remove any personal information.
Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.
Thanks
Debbie
I'm very disappointed, about very poor customer service being provided
while I have raised the issue of Land/Line.
I do not receive any incoming calls or can make outgoing calls since 10/03/2...
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I'm very disappointed, about very poor customer service being provided
while I have raised the issue of Land/Line.
I do not receive any incoming calls or can make outgoing calls since 10/03/2025.
I have forwarded few emails to your customer service dept, but have not received
any response so far.
Your call centre staff in India are totally incompetent. I did communicate with someone
via a text messages which did not result in positive results.
I wasted my time texting, and finally gave-up.
I did request via email, someone to call me so that I can explain the issue of Land/line being
inoperative.
I wait to hear from you soon.
yours truly,
Hi @Myrtle_
I'm so glad to hear that the engineer was able to locate and fix this fault.
If you do experience any further issues then please let us know.
Debbie
Hi @Johnolancs
I'm glad to hear that the speed has started to increase.
I will check in again with you on Friday to see if the speed has remained stable.
There were two issues, engineer said a little (whatever that means) fault outside, i am guessing underground pipe as he had the lid up over the road to us....and also a lead needed replacing to the m...
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There were two issues, engineer said a little (whatever that means) fault outside, i am guessing underground pipe as he had the lid up over the road to us....and also a lead needed replacing to the master socket. It has all been fine since.
As of yesterday, my line speed has increased considerably. It's now over 25mb at the device — up from 7mb. I don't know whether it's going to stick, but in the meantime, we should put an engineer vis...
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As of yesterday, my line speed has increased considerably. It's now over 25mb at the device — up from 7mb. I don't know whether it's going to stick, but in the meantime, we should put an engineer visit on hold.
