Since Friday 13th December.  I keep loosing Internet connection.  The light stays solid on the router. I've tried resetting the router and all the other checks. Even tried testing my line and speed on my account but it wouldn't let me do this it said I needed to contact talktalk.  We are all having to use our own mobile data to access the Internet and also unable to watch tv . This is very frustrating as I have tried to start a live chat and been left waiting for hours then it's timed out.  That was yesterday and today. So not sure what else to do. as I see a lot of people experiencing the same problems.    

I paid my annual D/D £50.00 Pipex legacy bill (TalkTalk Mail) on 31st October 2024. A few days later I noticed I wasn't receiving any new mail on my POP3 Pipex account on my primary PC . At first I assumed it was "theconnection" and didn't fiddle but after several more days of waiting for service to resume I started looking at the incoming and outgoing server settings. I changed just about everything possible that was shown on the recommended settings - incoming server from pop.dsl.pipex.com to mail.talktalk.net, ports from 995 to 110, outgoing server from smtp.talktalk.net to smtp.dsl.pipex.com, ports from 587 to 25 and even 465. Encryption methodSSL/TLS or START TLS. Always the answer comes back "Something went wrong; we couldn't connect to the incoming (POP) server using the specified encryption method. Please check the incoming (POP) server encryption method and try again" I even, in a fit of frustration, deleted the account and tried IMAP but received the same message but regarding the IMAP server. Meanwhile my mobile and tablet both continued to receive pipex emails without fail so as an experiment I changed first the tablet and then the mobile from POP to IMAP using the recommended webmail settings and they both worked without a hiccup...................... Have you any idea what the problem may be ? I did wonder after reading other vaguely similar posts if TalkTalk was blocking my account somehow but that didn't explain why I was still able to receive POP derived emails on my phone and tablet and why I could successfully use the recommended IMAP settings as well. I am using Windows 10, Microsoft 365 and Outlook V2410 on the PC, and as I said at the begining all was fine until I paid my annual subscription !

Hi I was on here yesterday but can't find any "help" replies so starting again. I received an email which looked as if it was from TalkTalk asking me to verify my email or my account would be closed- I did this-possibly last Wednesday. Then yesterday people were messaging me, facebooking me etc. to say they has received an email from me asking for help/money. I knew nothing about this- I reported it and changed my passwords straightaway.  Since 5pm yesterday I have not been able to send or receive emails via my talktalk email address-thankfully I do have another email address which appears to be working. Webmail seems to be able o send but that has received no emails since yesterday 5pm ish. What is happening? Can anyone help please?