Hi there @Tony54 I would advise please contact the full fibre team on 03451720074 - VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed. They will be able to run diagnostics to detect a possible fault.  There are no reported incidents in your area  

Thank you for your reply.   I have a Sagemcom router with the phone port within the router. Is there a way someone or even myself can check if it is a known fault in my area. If it is not then of course i can switch off the routers, and try things, but it is worthless if the fault is a known fault local to me.

Hi @Tony54    There are a few customers on here who have had problems with this service recently. Mine has been problem-free since my upgrade. You do not say if you have the eero & Grandstream solution or the Sagemcom Hubs 2 or 3.   Have you tried turning the router off for 30 mins (and the Grandstream if you have the eero) and disconnect the phone from the router or Grandstream? Then turn the router back on & when it is connected OK to the fibre, reconnect the phone and if the eero/Grandstream solution, turn the Grandstream back on again?

I'm at work all day so I've not been in to see what's happening but it was happening all yesterday (Sunday) if that helps. Has anything been done today to expect a change? I can look out for any changes and feedback if so.  I'm quite keen that the exact change as was done in 2024 is applied, as that fixed this very problem. If you could do that for me I'd be very grateful. It would save us going round and round as I know absolutely that what Karl in your team did (see on this forum) fixed it.    Many thanks 

Interestingly NoIP's getting started guide https://www.noip.com/support/knowledgebase/free-dynamic-dns-getting-started-guide-ip-version also refers to the need to set up a DDNS key Article Summary Create a free No‑IP account and confirm your email. Add a hostname (A‑record) linking to your current public IPv4 address. Enable Dynamic DNS and generate a DDNS Key (username & password) for your hostname. Configure a device (router, camera, DVR) or install the No‑IP Dynamic Update Client (DUC) to send IP updates automatically.noip.com Verify your hostname updates correctly when your public IP changes.

Have you received an email requesting you subscribe to Everymail?   If so, please see here for more details https://community.talktalk.co.uk/t5/Email/Lost-access-to-your-E-mails-Please-read/m-p/3115859#M194737 Please post back once you have actioned if you believe your emails require linking. Thank you.   If not perhaps you can explain further. Do you not currently have any TalkTalk email addresses and you are looking to set one up for the first time?   There are a number of issues with TalkTalk emails at the moment and it may be prudent to follow @Divsec advice and consider another free provider if its an additional email address you are looking for, until the issues are resolved.

There's no more I can say, you have far more knowledge than I have on these things, I'm just a dabbler looking for a solution.  All I can say is I first tried using my Username & Password for my NoIP account together with the host address I'd set up and this didn't work.  I then read their router setup instructions and followed them and it did work so I'm happy.

I tried that first but they didn't work for me, I had to use the keys as advised by NoIP for all routers.  Is it possible NoIP have changed their requirements.   PS. Your screen shot shows your connection as Disabled

I found this on the NoIP support pages: https://www.noip.com/support/knowledgebase/how-to-configure-ddns-in-router   Where it says DDNS/Service Provider: No-IP Username: Your DDNS Key Username / Email Password: Your DDNS Key Password Hostname/Domain: all.ddnskey.com   I'm no expert in these things but this worked for me 😁