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email support

Ask us about your TalkTalk email account and Webmail.

E mail problems

PeterM44
Visitor
Private Message TalkTalk

Sunday

Message 7 of 7

TT is my ISP, but my emails go via inbox.com, and have done perfectly for 15 years. However, yesterday I found that I was being blocked, with advice to look at https://check.spamhaus.org/results/?query=79.79.251.193 for help. I don't understand what this site is saying, other than TT should be able tro unblock the IP address. Any help or advice from anybody welcome, please

Labels:
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6 REPLIES 6

Ady-TalkTalk
Support Team
Staff
Private Message
In response to PeterM44

6 hours ago

Message 1 of 7

Then your best bet is to turn off the router for an hour or overnight if you can afford to. That will issue a new IP to your connection.

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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PeterM44
Visitor
Private Message TalkTalk
In response to Ady-TalkTalk

7 hours ago

Message 2 of 7

Yes, no problem sending via 4G mobile network using Bluemail as email client

 

Peter

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Ady-TalkTalk
Support Team
Staff
Private Message
In response to PeterM44

8 hours ago

Message 3 of 7

Can you send through a mobile device that's not connected to your TalkTalk router using a mail client?

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

PeterM44
Visitor
Private Message TalkTalk

yesterday

Message 4 of 7

Hi, yes webmail is perfect for send and receive. It seems that Inbox.com has some sort of objection to my IP address - can it be changed?

I have tried setting up my email from scratch through my mail client (Thunderbird) but each time it fails, with an error message indicating that either the smtp server setting is wrong, the wrong port is being used or the password is incorrect. I am using the smtp server settings which previously worked, and have not changed the PW, which works with webmail. Advice, please?

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PeterM44
Visitor
Private Message TalkTalk

Monday

Message 5 of 7

Webmail works perfectly, but outgoing email using Thunderbird mail client will not work. The message from spamhaus seems to indicate that the problem is the IP address - can this me changed?

0 Likes

Ady-TalkTalk
Support Team
Staff
Private Message

Monday

Message 6 of 7

Hi PeterM44, are you able to send mail from webmail? Can you send directly from an email client or app? 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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