You'll need to speak to the Mobile support team on customer support 03451 720088 or use Chat, @FredJones!.
Forum staff are not authorised to help with Mobile phone questions - see the sticky note at the top of the message board.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
