About Beat the scammers

[StephenF]

Phone and email scams are on the rise and affecting millions of people and businesses across the UK.  Over 2.5 million households received a scam call in the last month and latest ONS crime figures show that one in 10 adults have fallen for a scam, with over two thirds losing money as a result.

At TalkTalk we believe we have a responsibility to help protect our customers and people across the UK from these increasingly sophisticated crimes. That’s why we’ve joined forces with Get Safe Online - the UK’s leading source of information on online safety - to provide tools and expert advice on how to beat the scammers.

We want to take the fight to the scammers and make sure everyone can enjoy the benefits of being online safely and securely.

Nevers

TalkTalk is the first telecoms provider to outline information it will NEVER ask customers for, providing a first line of defence against scammers.

Privacy calling features

TalkTalk is the only telecoms provider to offer free privacy calling features, allowing customers to block calls from withheld numbers, block the last number that called and see the phone numbers of incoming calls.

Report and block scam calls

TalkTalk is also the only provider to offer a free reporting service for nuisance and scam calls.

Blocking malicious calls

TalkTalk actively reviews incoming calls to identify malicious callers, blocking them from reaching all TalkTalk households. Last year we blocked around 340 million scam and nuisance calls - that’s 80 for every customer.

How to spot them. How to stop them.

Remember, TalkTalk will NEVER

• Ask for your full password – we will only ask for two digits
• Ask for your bank details to process a refund
• Ask you to send money through services like MoneyGram or Western Union
• Quote your TalkTalk account number to prove the call is genuine