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Broadband made faster

TalkTalk
Technology
Community Manager

We're all using our home broadband more than ever before (the average TalkTalk home downloads 45GB of data a month). So we're investing tens of millions of pounds into our network to make it faster and more stable.

 

Here's what we've been doing:

  • Adding capacity, so the network doesn’t get overloaded and slow you down
  • Simplifying the network so it can adapt more quickly to future needs
  • Developing an Ultra Fibre Optic network that runs all the way to your router
  • Working closely with Netflix and YouTube for quicker and smoother streaming
  • Finding and fixing the parts of our network that weren’t as reliable as they could be
  • And, we're pleased to say we’ve just reached number 1* for keeping your speed the same – however busy the internet is

 

 

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Making the most of our improved network

We bring the best possible broadband connection to your home – but there are a number of factors inside your home that affect the speed you get on your devices. Here are some tips to keep their performance up.

 

  • Place your router in a central unobstructed location, facing into the room
  • Try not to put your router in a corner with concrete or brick walls
  • Nearby electrical devices like a cordless phone, microwave or baby monitor can disrupt your signal
  • Leave your router on at night so we can keep it updated for the best possible connection. It’s not using much electricity, we promise

*Ranked number one by SamKnows based on peak throughput percentage which was 98.81% for TalkTalk in December 2016 for Fast Broadband according to SamKnows broadband performance monitoring service for UK ISPs in December 2016.

About StephenF

Hey everyone, I'm your community manager and resident Apple & Nissan fanboy, here to help keep the community ticking over each day.

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38 Comments
Community Star

Hi @StephenF

 

I see you're working closely with Netflix. What are Netflix doing to stop their streaming crashing at Midnight? See this topic on Community: Netflix Crashes at Midnight.

Community Manager

@Gondola I'll take a look at the thread in question and post an update on it once i know more thanks :) 

Participant

Why do I need to reboot my router at least twice a week? This has been happening since January this year.  Look forward to a response.

Community Star

@Monty2  You shouldn't have to reboot your router that often so let's help you get this issue fixed. Help with your TalkTalk service is the part of Community where that happens and here's a link for you to click: Start a Topic (Broadband).

Popular Poster

Hello, I joned the fastfibre set with 50 Mbps.  This lasted for two days, then reduced to 42 Mbps.  This then increased to 45 Mbps, but in the last few days the speed has reduced to 38 Mbps, i.e. SLOWER than before joinong and paying for faster broadband.  Does anyone have any idea as to what is causing these excessive fluctuations in speed?  How can they be avaided?

 

Please advise.

 

Villarsch

Community Star

@villarsch  Your fibre to the cabinet broadband is optimised for best speed and stability. It does take a few days to adjust but let's take a look for you. Help with your TalkTalk service is the part of Community where that happens and here's a link for you to click to ask us: Start a Topic (Fibre Broadband).

Popular Poster

Thank you for your reply.  The first speed of 50 Mbps was in the third week of March, so stability should have been established.  Instead, now I am paying more for a slower speed.  This surely cannot be right.  

Laura Earley
N/A

My Talk Talk Router HG633 keeps on restarting itself for no apparent reason. I belived it was anytime I played BBC Iplayer on my Xbox or Ps4 wirelessly so I have turned off and unplugged everything but it is still doing the same thing. Is it because I'm using my computer wirelessly i.e right now to write this post?

Any help?

Regards, Laura

Chat Champion

"*Ranked number one by SamKnows based on peak throughput percentage which was 98.81% for TalkTalk in December 2016 for Fast Broadband according to SamKnows broadband performance monitoring service for UK ISPs in December 2016."

Ah, the mysterious SamKnows again!...Could you point us in the direction of SamKnows so we can see for ourselves how SamKnows reached this conclusiuon ?
Popular Poster

Hi, Open reach have just commissioned a 2nd Fibre Cabinet.  (200 pair?).   During their rewire, my exising fibre broadband slowed to 9 MB sec - and collapsed to "no internet connection", on Open reach modem Cat 5d to an HG533 router.    After several tedious script sessions with ,'helpdesk' - over 2 hours - and " upscaling"; I am told "You're already on Superfast.   Try Lan straight into OR modem, just now.   Superrouter will arrive, by UK Mail tomorrow".     Does this mean that HG533 does not function, on the Superfast, rewire; OR just did at the cabinet?     Have I been without broadband ' cos TT didn't bother to send out required router?