Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Calling all HG633 Router users we have a new trial for you...

Community Manager - TT Staff

Update - 8th January, We've had a great response to our trial however it is now closed to new entries. We'd like to thank everyone who's registered their interest in the trial.

Hey Everyone,

We're working on a significant firmware update for the Huawei HG633 router. It includes improvements to broadband and Wi-Fi as well as bug fixes and we're looking for volunteers to try it out first and feedback on their experience.

What's in it for me?

You'll be helping us ensure we get the experience right for you and the rest of our customers and you'll be entered into a Prize draw to win (on completion of trial) 2 x prizes of £100 worth of Amazon Vouchers

Am I eligible to take part in the trial?

  • Are you a TalkTalk customer?
  • Are you a TalkTalk broadband customer?
  • Do you have a Huawei HG633 router?

If you answered YES to all of the above then you are eligible to take part and we are excited to hear from you!

Interested & Eligible?

Please sign up by the 8th of January as we're starting the trial in the new year - Terms and conditions apply.

What happens next?

  1. The trial is planned to start from the 15th of January.
  2. You will receive a sign up survey with questions about your home set up.
  3. If you are successful in joining the Trial we will notify you via email and roll out the new firmware ( don’t worry you don’t do need do anything, we will do this in the background).
  4. You will then receive a final survey 2 weeks into Trial to gather your overall feedback.
  5. Prize Draw will take place at the end of Trial and winners will be announced via e-mail.


If you have any questions about the Trial, please e-mail with HG633 Firmware Trial in the Subject field.


About StephenF

Hey everyone, I'm your community manager and resident eco warrior on a mission to end single use plastic and a move away from fossil fuels and not to mention, i'm here to help keep the community ticking over each day.

Check out more blogs from StephenF

Community Star

@zebidee88  Look out for an invitation to apply such as this very blog or TalkTalk Trials where you'll find information on the latest product trials and how to take part.

First Timer

What were the results of the Huawei HG633 trial?

Community Star

The release of v2.00t firmware with performance improvements and wi-fi enhancements.

Super Duper Contributor

can you post release notes, known issues, configuration guide / manual? as supporting documents to the release of the new software please, and comment on changes (if any in specific areas).


measures for off box logging to syslog? 

management options - snmp? 


dhcp changes - wan side time out / dropping of link on a regular basis 

any security modifications 

tr069 changes? 

wireless attack mitigation 

logging of remote access

throughput on the wireless interface


many thanks



Community Team - TT Staff

Hi Stuart,


if you're expeiencing any specific problems, can you post in the relevant support section and we'll be happy to help if we can



First Timer

DSL-3782 Router Blocking VPN access....


Please can you advise if I can get my router updated or changed so I can access my work VPN to allow me to work from home. This is so frustrating as our previous router worked fine with access just slow on speed.


Any help appreciated!

Community Team - TT Staff

Hi AnnetteP,


You've posted in the blog section. Can you start a topic in the appropriate support section and we'll be happy to help 🙂




First Timer

Thanks Chris,


How do I do this??

I have registered and followed the link provided but don't understand how to start a new blog? 


First Timer

Thanks Chris,


How do I do this??

I have registered and followed the link provided but don't understand how to start a new blog? 


Community Team - TT Staff

Just go to the Help with your Service page, click on broadband or fibre broadband then click on the Start a topic button at the top left