Update Monday 27th October 9am:
The loss of service is due to damage to a subsea cable. This damage is currently affecting broadband services in the area. Telephone services are not impacted. Openreach has confirmed that the damaged cable is located approximately 1.5 km off the coast of Orkney.
The Cable Vigilance vessel has arrived on site and has started the cable recovery and jointing process.
We’ll continue to share updates as more information becomes available. Thank you for your patience and understanding.
Issue: We’re aware of an Openreach network issue affecting broadband services in the Lerwick area. A fault on their network is disrupting connectivity.
We'd like to apologise for any inconvenience caused during this time and assure you that Openreach engineers are working to restore service as a priority.
