We're aware that a number of customers have received an email appearing to be from TalkTalk, with details about claiming a refund. This is a phishing email and it's not genuine. Please do not follow any of the links in the email.
We take your security very seriously, so if you've received an email pretending to be from TalkTalk or another business, please report it to us. You can find more information in our guide about recent phishing emails.
