We're aware that some customers with 4k televisions were experiencing sound issues with their TV service following a software update to the set-top box.
Latest update 4:20pm 7th May:
We have completed rolling out an update to all set-top boxes to restore the sound. We'd like to apologise for any inconvenience caused during this time. If you're still having sound issues you can check if you have the latest software version in our TV Software updates article.
