The TalkTalk community will be unavailable on 4th February while we make a few changes.
During this time you’ll still be able to access the service status page and our help and support site for support during this time.

Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Online security

Get answers and information about our security products.

Disabling/recovering Multi-Factor Authentication?

Dazbuzz11
First Timer
Private Message TalkTalk

on ‎06-10-2025 03:26 PM

Message 2 of 2

Recently got a new phone. Trying to move the Guardian app over so i can access my Talktalk account from the new phone. However its asking for a security question. I do not remember this at all. 

 

So now i am forced to keep my old phone, which is having issues, as its the only way i can access my Talktalk account.

 

Ive tried talking to an agent via the online chat, and they say MFA cannot be disabled. That i need some recovery code? I have a 9-digit code with letters, but i have no idea what its for.

 

Anyone have any ideas what i can do at this point? I didnt even ask for MFA to be enabled originally.

Labels:
0 Likes
1 REPLY 1

Philile-TT
Support Team
Staff
Private Message

on ‎07-10-2025 08:07 AM

Message 1 of 2

@Dazbuzz11 did it ask you for the code when trying to reset? 

Phili
0 Likes
© TalkTalk 2026