I can't Access my hub (wrong password)
13-11-2023 07:44 AM - edited 13-11-2023 09:50 AM
Message 6 of 6
My password isn't working to access the hub backend...
I'm fairly* sure I've not changed it but the printed password on the rear of the unit is not working.
I've connected to it using the 192.168.1.1 IP and attempted to logon using the factory details on the rear of the unit. I.e. admin & the 8 digit password
It is not allowing me access.
Is it possible to gain access at all?
Perhaps a factory reset?
Or a TT technician may be able to remotely check?
Any help greatly appreciated.
*90% certain 🫤
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5 REPLIES 5
on 14-11-2023 10:46 AM
Message 1 of 6
OK thanks for that, if it doesn't allow you in by tomorrow morning, please try a factory reset of the configuration. To do this, push the recessed button next to the power button for about 10 seconds with the power turned on.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 14-11-2023 08:30 AM
Message 2 of 6
Yeah. Thanks. I didn't realise.
In that case it is 174.
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on 14-11-2023 08:25 AM
Message 3 of 6
Just go to the login page, there is no need to login to find this out. It is quoted on the bottom left of all pages.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 13-11-2023 03:52 PM
Message 4 of 6
Thanks Keith.
I've no idea what firmware version it is, without gaining access to the backend admin dashboard I wouldn't know how to check that...
I'm guessing a factory reset is probably in order, which begs the question, how?
I'll Google it.
👍😎
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on 13-11-2023 10:55 AM
Message 5 of 6
Has it recently upgraded to firmware V174? When this upgrade has taken place for a day or two you may well get this problem. You can try using the In Private mode of your browser.
If this does not work, perform a factory default of your router's configuration to return it to the one printed on the back (the router password, not the WiFi one).
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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