Problems with SuperSafe on Mac Computer

[GingerSnap1]

I have been using SuperSafe on mac computer for many years now. Recently, it repeatedly asks to check for updates which I do, it then briefly states I am protected then immediately states I am not protected. The last few days  it had a Red mark with ‘databases are too old’.  I chatted with customer services who advised me to uninstall which I have done.  Now I am not able to reinstall SuperSafe via my account.  I am not able to re-install as the disc requires MacOS V.12 or later. I was using Mac V11.7 Big Sur and SuperSafe V.19.3.  

I notice now on F-Secure’s website that they only support version 12 or later?  TalkTalk website says they support version 10 or higher?

I do not want to be paying for security I am not able to use.

[nambuso-TT]

@ferguson Thank you for advising.

[ferguson]

If F-Secure no longer supports your Mac software version then you will simply have to look elsewhere I am afraid. 

[nambuso-TT]

Hello @GingerSnap1 , I’m really sorry to hear you're still experiencing issues with your SuperSafe Boost. To find a proper solution to your problem, please reach out to the full fibre team for updates, and they will assist you further. Thank you.

[GingerSnap1]

I reached out to your full Fibre Team with technical issue which was to looked into.  Are there any solutions yet?

[Mandisa-TT]

@Lou9sla To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

[Lou9sla]

I've got exactly the same problem. I'm on MAC Big Sur too.

Supersafe keeps asking me to update, says its been done successfully but then asks to be updated again.

Its now saying my security is at risk. Ive tried phoning Talk Talk - automated service sent me to text help which is obviously AI as can't get a coherent response.

Ive just tried to check my account but there are no issues there.

Should I just delete SuperSafe?

[Mandisa-TT]

Hi @GingerSnap1 Thank you for reaching out and sharing your experience with SuperSafe. I understand your frustration regarding the issues you're facing with the software.

I can confirm that the Boost is active on your account. However, for assistance with reinstalling SuperSafe, you’ll need to contact our full fibre team 034 5172 0074 and you can contact them between the times  Monday - Friday: 9am - 6pm;  Sat-Sun 9am- 5:30pm