From your profile icons, it looks like you have completed it.
Staff here use it to find your account details so they can check your line etc. Without this they have no way of checking your details to look into your issue.
It's no different to when you phone and go through security checks, your profile is the forum security check and stops others trying to hijack your account.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
