Security setting page showing a technical error

[jamessmith128]

Hi I can not access the security settings on my account, it's showing a technical error

[Ady-TalkTalk]

Hi all, we've had an update. The team are implementing a fix on the 12th March to resolve this issue for you. 

Ady

[Ady-TalkTalk]

Hi RichardP74 and Treheveras you've posted in the email section. You need to post in the internet forum. 

Ady

[RichardP74]

The internet connection has been awful since Christmas, my sons could not do their homework yesterdya all day and the tvs did not connect to the internet intermittantly alld ay.  It is getting worse and worse

[Treheveras]

My internet went down again last night for an hour. When do we start getting refunds on our bills for lack of service? It seems ridiculous to me that an ISP would have a customers broadband connection turn itself off as a default setting and not provide access to change the setting. 

[Ady-TalkTalk]

The team are definitely working hard on it. As we get more cases the more resource will be put in. 

Ady

[jamessmith128]

"We’re sorry and working hard to resolve this. Please try again later"

Seems this is not the case then..

[Ady-TalkTalk]

We raised and incident for this issue, but due to the low volume of affected customers the priority is fairly low. 

Ady

[RichardP74]

No, they are rubbish and each time I go on live chat, it take over an hour to actually get to someone and they all say the same, we are having issues and will refer it, please try again later or tomorrow

[jamessmith128]

Any updates on this? I'm still getting the same error

[Treheveras]

Thank you. 

I've also contacted online support last week and they said they would refer to IT specialists. I'm still getting the error.

[jamessmith128]

Yes I am

[Ady-TalkTalk]

I've asked the incident team to take a look at this for us. 

Ady

[jamessmith128]

Yes, but just seeing this message

[RichardP74]

I have had this for over a week, how do i get to change my settings?

[jamessmith128]

I have added my account number

[Ady-TalkTalk]

Hi Treheveras, please add your account number to private notes in your community profile so that I can check this. 

Ady

[Treheveras]

I’m getting the same error. It’s been like that since Monday. 

[Ady-TalkTalk]

Hi jamessmith128, are you trying to make changes to your homesafe settings?

Ady