Suresafe

[ConfusedOldie]

HI.Looking at my account details I notice I am paying £6.00 a month for supersafe.However when I look at My Security in my account it is not listed with Homesafe,Kidsafe etc.

I have two questions, I have a samsung phone and a google chromebook am I safe without it? and how do i cancel it Thank you

[Gliwmaeden2]

@ConfusedOldie, Supersafe is not doing the same sort of job as Homesafe. 

It works more like Norton, McAffee and other similar antivirus software.

You'd need to remove it from all devices that have had the software if you don't want it, because you want to be sure that there won't be a conflict if you add any other antivirus software instead.

Instructions for Android are here:

https://community.talktalk.co.uk/t5/Articles/SuperSafe-for-Android/ta-p/2205225

Plug in a search in the forum search engine for any further instructions for other devices.

Then I think you should be able to unsubscribe from it via My Account. If not, use Chat for support or wait for staff support during the week. 

Removing it won't have any affect on Homesafe etc. It's up to you whether you use other antivirus / antimalware on your devices.