Which box to you have?
Have you perhaps set parental controls to on? Do you recall setting a pin number?
If you let us know which box you have we can tailor advice for you.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
