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Deleting computer from supersafe account

bobbii
Popular Poster
Private Message TalkTalk

on ‎10-03-2024 10:12 PM

Message 3 of 3

I have disposed of a couple of computers and I need to delete them from my supersafe account. The computers have been destroyed but appear on my account each taking up a licence. How can I delete them.

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2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎11-03-2024 09:01 AM

Message 1 of 3

Hi bobbii, let us know how you get on. If you need more help we're here to help. 

 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk

on ‎10-03-2024 10:26 PM

Message 2 of 3

It's been a while since ive done this but I think each device has a menu of sorts. You are looking for release licence, rather than delete.

 

Select the device concerned and then release licence should be an option.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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