4K box 'turns off'

[chrishall57]

Got an issue with my 4k box watching itvx, all of a sudden the tv screen goes back. The box itself remains on (blue light etc) and the tv isn't in standby but get a black screen and silence. Have to power off the box and back on again to get it to display to the tv.

Happens after maybe 10 seconds of viewing.

Any ideas?

[chrishall57]

Thanks, seems to have settled after unplugging and leaving it for a couple of hours. Will try the reset if it re-occurs.

[fr8ys]

Have you tried resetting the box?

You can do this by pressing the button on the side of the box 5 times, and/or factory reset from the settings menu.

Hope this helps.