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TV Support

For help with your TalkTalk TV box, channels and apps.

4K box 'turns off'

chrishall57
Team Player
Private Message TalkTalk

on ‎10-03-2023 07:17 PM

Message 3 of 3

Got an issue with my 4k box watching itvx, all of a sudden the tv screen goes back. The box itself remains on (blue light etc) and the tv isn't in standby but get a black screen and silence. Have to power off the box and back on again to get it to display to the tv.

 

Happens after maybe 10 seconds of viewing.

 

Any ideas?

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2 REPLIES 2

chrishall57
Team Player
Private Message TalkTalk
In response to fr8ys

on ‎11-03-2023 07:56 AM

Message 1 of 3

Thanks, seems to have settled after unplugging and leaving it for a couple of hours. Will try the reset if it re-occurs.

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fr8ys
Community Star
Private Message TalkTalk

on ‎10-03-2023 09:14 PM

Message 2 of 3

Have you tried resetting the box?

 

You can do this by pressing the button on the side of the box 5 times, and/or factory reset from the settings menu.

 

Hope this helps.

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