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TV Support

For help with your TalkTalk TV box, channels and apps.

Can't get Channel 5catch up TV error VJS - 2999

marciathorpe
First Timer
Private Message TalkTalk

on ‎14-07-2025 07:01 PM

Message 4 of 4

This is only recent as I used to get My-5 ok, 

I wander if it's since the Eero router upgrade

but I cannot get ant Channel 5 catch up TV.

I've reloaded all channels on the TalkTalk box, but still the same

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3 REPLIES 3

KeithFrench
Community Star
Private Message TalkTalk

on ‎15-07-2025 08:31 AM

Message 1 of 4

Hi @Mandisa-TT 

 

I see that @fr8ys has already answered this one.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Mandisa-TT
Support Team
Staff
Private Message

on ‎15-07-2025 08:15 AM

Message 2 of 4

Hi @KeithFrench this is a Full Fibre customer, any advise.

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fr8ys
Community Star
Private Message TalkTalk

on ‎14-07-2025 07:43 PM

Message 3 of 4

It's a channel 5 issue, nothing to do with the box.

 

See here for details

 

https://help.channel5.com/hc/en-gb/articles/28597485183261-VJS-2999-error-affecting-playback-on-some...

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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