Unfortunately this is a known issue that is caused by the adverts and programmes being held on different servers and the switch back from adverts does not work properly.
This can also affect MY5 at times. This is no a fault with the box but the ALL4 app, and can affect different devices at different times. Fixing the app for one device can have a knock on effect to other devices.
You haven't said which box you have but resets do sometimes work by downloading the apps again which can clear this bug, but not always.
If it persists you would be best reporting it to the app owner, in this case C4, so they can look into this. Your box is only the delivery method for the app and therefore TalkTalk are not responsible for this.
Hope a reset helps, but if you are unsure on how to do this, please let us know which box you have.
Thank you.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
