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TV Support

For help with your TalkTalk TV box, channels and apps.

Charged for a free service

Paul31
First Timer
Private Message TalkTalk

on ‎23-04-2024 08:33 PM

Message 2 of 2
  • Hi I have a contract with talk talk and I am being charged for the service of my now tv is it the same thing for anyone else.
  • I'm in trouble with my finances and I'm not sure if I can continue to pay for it now but I don't think I have to pay for it anyway due to the offer of it free on my tv and broadband packages. 
  • Someone please please send me your information about it and help me with it. I know when I signed up for it the offer for the service was going to cost me nothing but I have been charged for it many times now and I really need it back in my account for the bills I have coming up 
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fr8ys
Community Star
Private Message TalkTalk

on ‎23-04-2024 08:42 PM

Message 1 of 2

Hi,

 

If you wish to discuss your contract and make changes to it you will need to phone and speak to the loyalty team as staff here cannot deal with contract issues or the cost of the contract.

 

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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