Fast Fibre Broadband an TV

[fishfryer]

I am now on the new Fast Fibre Broadband, with the new router, But the TV will not work with the new router, Message on the TV says the Ethernet Cable is not connected, But the cable is connected to both router and TV, it was fitted by the City Fibre engineers Where is the problem,  fishfryer

[fishfryer]

Problem sorted thank you, a couple of loose connections, fishfryer

[fr8ys]

Regarding the TV, and LG smart TV should work on Wi-Fi and well as ethernet cable.

You probably had your tv connected this way before which is why it is saying the cable is not attached. I'm assuming here that the cable is attached to the TV, if do is it attached to anything at the other end?

If there is no Ethernet cable attached to the TV and it was previously is there a spare cable maybe that is not connected? Trace the cables from the router or powerline plugs to see if there is a spare.

Alternatively on your TV go to settings this normally on LG TV's brings up a sidebar on the left hand side. Find the one that says network, which on mine is a purple icon. This brings up a connection menu.

From here click wifi connection. Find your router here and then when prompted input your Wi-Fi password. This should then connect and remove your ethernet missing message.

As for your phone issue, sorry but could you please start a new thread in the home phone section so the correct support staff can pick this up. Thank you.

[fishfryer]

I am now on the new Fast Fibre Broadband, with the new router, But the TV will not work with the new router, Message on the TV says the Ethernet Cable is not connected,
I have a LG smart TV and a FreeSat box to record for the TV, But the cable is connected to both router and TV, it was fitted by the City Fibre engineers,
Now the landline phone has stopped working as well,

My wife relies on the landline as she can't use a mobile as it interferes with her hearing aids,
I have done a reset on the router But it hasn't made any difference, only the internet is working now, What is the problem, and why can't TalkTalk sort it out, I am 90 years old now I can't be bothered with all this rubbish technology I don't understand it, if TalkTalk can't sort it out I will have to try a different company, Fishfryer 😠

[fr8ys]

What box do you have as I'm assuming you mean a box and not a smart TV.

How is it connected to the router? Direct or are you using power line plugs?

If the latter are the lights on and are the plugged into the wall sockets and not an extension lead? This can affect the signal.

If you look at the power lines, there should be a pinhole reset. When plugged in try resetting both of these and re-pair them.

You could also try a reset to the box by holding the power button for around 10 seconds until the box restarts (I'm assuming you have a YouView box).

If it's a smart TV can you not connect via WiFi? This might be an option now you have fast broadband.

Let us know how you get on.