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TV Support

For help with your TalkTalk TV box, channels and apps.

Settings stuck on to tv screen

Freda!
Newbie
Private Message TalkTalk
Message 6 of 6

I accessed settings they came up on the screen and now I can’t get them off the screen. I have new hub and remote which I don’t like

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5 REPLIES 5

Message 1 of 6

@Ljmm1967 please stick yo your own thread unless offering advice on how to cure a fault for the original poster as posting on multiple threads without offering advice is seem as spam under forum guidelines.

 

Thank you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Ljmm1967
Popular Poster
Private Message TalkTalk
Message 2 of 6

That’s also happened to us on a couple occasions alongside other issues with new box. i reckon they’re using us as Guinea pigs for these boxes instead of beta testing them. Seems they rushed to get these to market and didn’t go through thorough real world testing phases. I’m on second tv hub since I signed up in February. Really thinking of contacting CISAS about our issues. The call centre staff have been great, as have the chat guys, just TalkTalk equipment seems to be diabolically lacking in quality.  

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Message 3 of 6

@Wolin1 please follow my advice or start your own thread for support.

 

Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Wolin1
Visitor
Private Message TalkTalk
Message 4 of 6

I have the same problem,  i cannot remove/close the settings menu.

 

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fr8ys
Community Star
Private Message TalkTalk
Message 5 of 6

I've had this too and the only way ive found to clear it is to disconnect the box from the mains and then power up.

 

The home and back buttons don't clear this when I've tried.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).