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TV Support

For help with your TalkTalk TV box, channels and apps.

Smart tv working via Wi-Fi with no tv hub but cannot access free view channels

Ninja4
First Timer
Private Message TalkTalk

on ‎22-09-2025 06:40 PM

Message 5 of 5

My talk talk box is broken. My smart tv is connected to my Wi-Fi and I can access BBC iPlayer, Four, Five, and Netflix but I cannot access/store free view channels. The tv is now plugged into my estate’s communal aerial instead of the box but should the other end go into the back of the tv now that it is out of the tv box? Daft question, and can’t get through to the Technical Team. Thank you.

 

No thanks.
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4 REPLIES 4

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Liddlek

on ‎26-09-2025 08:33 AM

Message 1 of 5

@Liddlek, you'll need to follow up on your own thread, which is here:

 

https://community.talktalk.co.uk/t5/TV/No-channels/td-p/3132043

 

If you lose track, check in your community profile area under ACTIVITY. You can find your way back to your own topic and it's replies there.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Liddlek
First Timer
Private Message TalkTalk

on ‎26-09-2025 08:24 AM

Message 2 of 5

Thanks, it'll try this later (& check a spare tv also on same aerial with freeview in a room not used for a while). Thanks again.

fr8ys
Community Star
Private Message TalkTalk

on ‎22-09-2025 06:45 PM

Message 3 of 5

Which box do you have? Do you need help with this?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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fr8ys
Community Star
Private Message TalkTalk

on ‎22-09-2025 06:44 PM

Message 4 of 5

The TV aerial needs to be plugged directly into the TV, bypassing the box, i.e the plug that went into the box should go into the TV 

 

Hope this helps.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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