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TV Support

For help with your TalkTalk TV box, channels and apps.

TV Box

BigBen1
First Timer
Private Message

on ‎23-06-2023 10:17 AM

Message 2 of 2

I have been in contact with talktalk about a problem with my email but after it was over it was suggested to me that I was paying too much because my contract had finished.

I signed up for a cheaper contract and then received a number of emails one of which said my Talktalk TV was now ready. In the main part of the email it said connect my existing TVbox to my router - but I don't have and have never had a TV box. Can anyone explain?!

 

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1 REPLY 1

Gliwmaeden2
Community Star
Private Message TalkTalk

‎23-06-2023 11:51 AM - edited ‎23-06-2023 12:04 PM

Message 1 of 2

@BigBen1, check whether you are being charged specifically for the TV service in your My Account. 

 

Screenshot_20230623-120300_Chrome.jpg

 

http://community.talktalk.co.uk/pricing

 

TV is included in the title of most packages because it is "available".

 

If you didn't spell out that you didn't want it, or renewed online, the £5.00 charge will show.

 

You need to phone up or use Chat to get it removed. 

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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