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TV Support

For help with your TalkTalk TV box, channels and apps.

TV Box

BigBen1
First Timer
Private Message

on ‎23-06-2023 10:17 AM

Message 2 of 2

I have been in contact with talktalk about a problem with my email but after it was over it was suggested to me that I was paying too much because my contract had finished.

I signed up for a cheaper contract and then received a number of emails one of which said my Talktalk TV was now ready. In the main part of the email it said connect my existing TVbox to my router - but I don't have and have never had a TV box. Can anyone explain?!

 

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1 REPLY 1

Gliwmaeden2
Community Star
Private Message TalkTalk

‎23-06-2023 11:51 AM - edited ‎23-06-2023 12:04 PM

Message 1 of 2

@BigBen1, check whether you are being charged specifically for the TV service in your My Account. 

 

Screenshot_20230623-120300_Chrome.jpg

 

http://community.talktalk.co.uk/pricing

 

TV is included in the title of most packages because it is "available".

 

If you didn't spell out that you didn't want it, or renewed online, the £5.00 charge will show.

 

You need to phone up or use Chat to get it removed. 

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

 

Gliwmaeden2, a fellow customer.
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