Which box do you have?
As you are asking about recording, I will assume you have a YouView box that previously recorded and recordings are now failing. If not, please note the new Hub does not record and the 4k box requires a usb stick.
Not sure what you have tried but have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart.
If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?
Try the Factory Reset keep recording option.
You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
If all else fails then try a full factory reset from the settings menu you've just used above. You will lose your recordings but its the last thing to try
TalkTalk now only supply non-recordable boxes, So it's best to try all alternatives if recording is important to you.
You will need to phone and probably recontract to obtain a new non recordable box.
Hope it works and please let us know how you get on.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
