Is there an additional £2 charge for Full Fibre, when adding VOIP?

[Billx]

This is in response to @fr8ys , in the thread,

https://community.talktalk.co.uk/t5/Full-Fibre/Home-phone-number/m-p/3141112#M42565,

where he pointed me, to the TalkTalk page, https://www.talktalk.co.uk/call-plans

As I said in a previous message (which was deleted by someone):

What is said in that page, is well and good.

And that I had already read that page.

However, it is not clear, whether it applies to new customers and/or existing customers.

If, as an existing customer, it takes one to the main page of MyAccount, and then just sits there. I don't think anyone would really know, what an existing customer is supposed to do, then.

If, as a new customer, it takes one through the process, and finally gives the new customer 4 offers:

New-Customer-Offers_2025-12-31

A new customer could agree to this.

However, there is no mention of an additional £2 charge to choose VOIP in addition.

So, one would assume that the new customer would be able to add VOIP later.

I also note, that new customers are being offered symmetric download/upload.

[nambuso-TT]

Hi there @fr8ys and @Gliwmaeden2 Thank you very much for advising.

@Billx should you have any further eqnuries, please do contact the full fibre department using the below number Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

Alternatively you can use the below live chat link:

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

[fr8ys]

IF you really and truly wish to upgrade to VOIP, rather than waste everyone's time in hypothetical examples, you would ask the specific question for support.

This post does not ask for support on how to upgrade, but is another example of your being critical about TalkTalk communications or website.

These types of post waste a lot of peoples time giving you an explanation. Or is that what you intended?

I'm locking this thread from further replies and would request you do not start another thread on this topic

If another customer wishes to get help on VOIP, they will start their own thread.

Thank you

[Gliwmaeden2]

If you are an existing customer, you just negotiate with Talktalk over the phone  / Chat. 

We ALWAYS say don't use My Account offers for any renewals or upgrades.

You don't know what package details are being offered to the new customers, @Billx as they won't see the detail till they click through. Lots can be added at an ordering stage that's not in the headline. 

[Billx]

I think it is a help topic, @fr8ys,

In case an existing customer, like myself, decides to upgrade.

[fr8ys]

Not a help topic requiring an answer so moved to the Lounge.