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Speed test errors

We’re aware some customers are receiving an error while carrying out a speedtest on our website. The team are working hard to get things back up and running as quickly as we can.

Mikem by Support Team
  • 49 Views
  • 0 replies
  • 0 like

Planned website maintenance - 19th May 2024

We'll be updating our website between the following times: Start time - Sunday 19th May 01:00 AMEnd time - Sunday 19th May 07:00 AM Whilst we're completing the updates our TalkTalk Shop will be affected. What's the update for? These routine updates a...

Mikem by Support Team
  • 33 Views
  • 0 replies
  • 0 like

Planned website maintenance - 16th May 2024

We'll be updating some of our websites between the following times: Start time - Thursday 16th May 10:30 PMEnd time - Thursday 16th May 23:59 PM Whilst we're completing the updates, the following services will be affected: TalkTalk Shop My Account My...

Mikem by Support Team
  • 50 Views
  • 0 replies
  • 0 like

Tiscali email issue

We’re aware that some of our customers are having problems with their Tiscali email service. The issue only seems to be impacting email clients such as Outlook, the webmail service is working as normal. We’re sorry for any inconvenience this is causi...

simonb by Content Team
  • 58 Views
  • 0 replies
  • 0 like

Website planned maintenance Thursday 16th May 2024

We'll be updating some of our websites on Thursday 16th May 2024 Start time - 00:00 AMEnd time - 08:00 AM Whilst we're completing the updates, the following services will be affected: My Account My Connection My TalkTalk App What's the update for? Th...

simonb by Content Team
  • 46 Views
  • 0 replies
  • 0 like

Email planned maintenance Wednesday 15th May 2024

As part of our ongoing improvements to the TalkTalk email platform, we've got some planned maintenance, Start time - Wednesday 15th May 10PMEnd time - Thursday 16th May 5AM Don't worry, you'll still have access to your emails during this maintenance ...

simonb by Content Team
  • 58 Views
  • 0 replies
  • 0 like

Openreach exchange upgrade on Thursday 16th May 2024

Openreach will be carrying out work at these exchanges on Thursday 16th May 2024 Arrowebrook Costessey Prestwich Start time - 06:00 AM End time - 23:59 PM Whilst they're working on this, customers connected to this exchange will have a short loss of ...

simonb by Content Team
  • 47 Views
  • 0 replies
  • 2 like

Openreach exchange upgrade on Wednesday 15th May 2024

Openreach will be carrying out work at these exchanges on Wednesday 15th May 2024 Arrowebrook Battersea Costessey Kensal Green Start time - 06:00 AM End time - 23:59 PM Whilst they're working on this, customers connected to this exchange will have a ...

simonb by Content Team
  • 70 Views
  • 0 replies
  • 0 like

Openreach exchange upgrade on Tuesday 14th May 2024

Openreach will be carrying out work at these exchanges on Tuesday 14th May 2024 Arrowebrook Battersea Costessey Kensal Green Start time - 06:00 AM End time - 23:59 PM Whilst they're working on this, customers connected to this exchange will have a sh...

simonb by Content Team
  • 71 Views
  • 0 replies
  • 0 like

Openreach exchange upgrade on Monday 13th May 2024

Openreach will be carrying out work at these exchanges on Monday 13th May 2024 Arrowebrook Kensal Green Start time - 06:00 AM End time - 23:59 PM Whilst they're working on this, customers connected to this exchange will have a short loss of service, ...

simonb by Content Team
  • 53 Views
  • 0 replies
  • 0 like

Website planned maintenance Sunday 12th May 2024

We'll be updating some of our websites on Sunday 12th May 2024 Start time - 00:00 AMEnd time - 09:00 AM Whilst we're completing the updates, the following services will be affected: My Account My Connection My TalkTalk App What's the update for? Thes...

simonb by Content Team
  • 52 Views
  • 0 replies
  • 2 like

Openreach exchange upgrade on Thursday 9th May 2024

Openreach will be carrying out work at these exchanges on Thursday 9th May 2024 Ebbw Vale Pollock Start time - 06:00 AM End time - 23:59 PM Whilst they're working on this, customers connected to this exchange will have a short loss of service, they'l...

simonb by Content Team
  • 51 Views
  • 0 replies
  • 0 like

Openreach Exchange upgrade on Wednesday 8th May 2024

Openreach will be carrying out work at these exchanges on Wednesday 8th May 2024 Crediton Pollock Start time - 06:00 AM End time - 23:59 PM Whilst they're working on this, customers connected to this exchange will have a short loss of service, they'l...

simonb by Content Team
  • 57 Views
  • 0 replies
  • 0 like

Planned website maintenance - 5th May 2024

We'll be updating some of our websites between the following times: Start time - Sunday 5th May 00:00 AMEnd time - Sunday 5th May 09:00 AM Whilst we're completing the updates, the following services will be affected: TalkTalk Shop My Account My TalkT...

Mikem by Support Team
  • 45 Views
  • 0 replies
  • 0 like

Openreach Exchange upgrade on Tuesday 7th May 2024

Openreach will be carrying out work at these exchanges on Tuesday 7th May 2024 Blackwood Pollock Start time - 06:00 AMEnd time - 23:59 PM Whilst they're working on this, customers connected to this exchange will have a short loss of service, they'll ...

simonb by Content Team
  • 53 Views
  • 0 replies
  • 2 like

Loss of service in North Scotland

We're aware that customers in North Scotland are currently experiencing a loss of service. We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are working to restore service as a priority.

AndyPe by Content Team
  • 97 Views
  • 0 replies
  • 0 like

Loss of service in multiple regions in the UK

We're aware that a small number of customers connected across multiple regions in the UK are currently experiencing a loss of service. We will continue to update you here when we receive further updates. We'd like to apologise for any inconvenience c...

Mikem by Support Team
  • 80 Views
  • 0 replies
  • 2 like

CityFibre planned maintenance in Glasgow on 1st May 2024

CityFibre will be carrying out work in Glasgow on 1st May 2024 Start time - 00:01 AMEnd time - 02:30 AM Whilst they're working on this, customers connected in this area will experience a loss of service. There's no need to contact us about this, howe...

simonb by Content Team
  • 53 Views
  • 0 replies
  • 2 like

Planned website maintenance - 30th April 2024

We'll be updating our TalkTalk shop website between the following times: Start time - Tuesday 30th April 04:00 AMEnd time - Tuesday 30th April 07:00 AM Whilst we're completing the update, the TalkTalk Shop website will be unavailable for a short peri...

Mikem by Support Team
  • 61 Views
  • 0 replies
  • 2 like

TV guide not loading

We're aware some TV customers using our Legacy TalkTalk TV and TalkTalk TV Plus Boxes were having issues with the Guide not loading and being unresponsive. Youview have confirmed this issue has now been resolved and the TV boxes are working as they s...

Mikem by Support Team
  • 144 Views
  • 0 replies
  • 0 like

Loss of service in Eastbourne

We're aware that customers connected to the Eastbourne exchange are currently experiencing a loss of service. We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are working to restore service as a p...

simonb by Content Team
  • 66 Views
  • 0 replies
  • 2 like

Planned website maintenance 27th April 2024

We'll be updating some of our websites on Saturday 27th April 2024 Start time - Saturday 27th April 7:00 PMEnd time - Sunday 28th April 08:00 AM Whilst we're completing the updates, the following services will be affected: My Account My TalkTalk App ...

simonb by Content Team
  • 59 Views
  • 0 replies
  • 2 like
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