@B23333, let us know if you still need help.   It is not clear from your post what this was about. ... View more

It looks like you still need to complete your community forum profile details, @HillierRoad. Make sure that you put in the current landline phone number. Save changes.  ... View more

@SagarSohan, your post is in the queue for attention, but staff can't help without being able to identify your account.    Please add your Talktalk landline number to your community forum profile details by going via your avatar/name; settings; launch profile wizard.    Please look out for a response from staff when they reach your thread in the workflow. There is a little backlog after the holiday.   The Ts&Cs for residential services can be found linked at the foot of any TT page.      ... View more

Just a daily graph, showing a week at a time, but if you have a very routine pattern of usage, you could just scale that up to get an approximate idea.   All packages are "unlimited", @Billym1.   You can see your daily figures by going to the Service Status Dashboard,  clicking on Service Centre, and nearer the bottom of the page you'll see these options:    See under "view my usage".   ... View more

It's definitely possible to get a bar on all outgoing calls, @HillierRoad. However, you would probably need to be careful to liaise with the new owners, as the timing of moving to your new home and them actually moving into your old one is not necessarily going to match.   Wait for staff to reply on here. They'll have to identify your account from your community forum profile details.    Please add your Talktalk landline number by going via your avatar/name; settings; launch profile wizard.    Further security checks may then be required. ... View more

@tigger2, respond to @KeithFrench on here. Not staff, but may well be able to help you.  ... View more

Staff not back till after 3rd January probably, @Lubblobba.   I am afraid that you need to try to reach Chat - should be able to to reach them on mobile data:   https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529   Check phone support hours there too.   03451 720088 ... View more

There doesn't appear to be any support from staff on here, @tigger2.   Chat is "officially" available according to the hours publicised here..... https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529   ... View more

When CSs "delete" a thread, it is simply not visible to other customers and the OP, as it has been moved to containment. It is not actually deleted. So ultimately totally removing these completely needs to come from Talktalk.   We always tell customers that they must obscure personal information from their screenshots before posting. At the time it would have been easy enough to remove the screenshots, with the delete button on the pictures.   Normally staff will not reply using your real name unless you have used it yourself.    It would be inappropriate for any CS to remove the information if sent it by PM, as we shouldn't be seeing your confidential information either.   Please wait for staff to reach your thread after the holiday. They'll reach it sooner if you don't post further till you hear back from them, as it needs to get through their automated workflow queue, @PrivacyMatters.     ... View more

Staff can't see who you are without you adding your old Talktalk landline number to your community forum profile details, @PrivacyMatters.   So, you actually need to set up a community profile all over again.    All personal information details should be in there, and nothing should ever have been posted for public display that might reveal personal information.    There should have been nothing posted in the threads that needs removing.    I can't help via PM. No access to anything.    We don't know if there will be any staff support till after the Bank Holiday.      ... View more

@PrivacyMatters, it can take time, after Talktalk removes the posts, for Google's search engines to lose the old results:   https://support.google.com/websearch/troubleshooter/3111061 ... View more

@PrivacyMatters, your post from yesterday is still there:   https://community.talktalk.co.uk/t5/Security/When-searching-for-my-name-in-google-all-my-talktalk-forum-posts/m-p/2846824   You can find all your threads in the profile area of the forum, under ACTIVITY.    When signed in, the threads will show the latest reply in that area.    Information about your right to be forgotten, and how to contact Talktalk, can be found here:   https://community.talktalk.co.uk/t5/Articles/Access-information-we-hold-on-you/ta-p/2204726     ... View more

@Benrp,   Service Status Dashboard is showing the following:   Not clear to readers which area you are in. Hope that helps.  ... View more

They are upgrading customers where possible,  without charging you extra, @Anonymous.   Some of us are on services which one day will have to leap from Fast Broadband to FTTP.   You are likely to be in the situation where they are giving you the interim solution of Fibre to the Cabinet, while retaining the copper wire from the cabinet to your house.   It should give you much improved speeds.   Add your Talktalk landline number to your community forum profile details for TT staff to look into your specific situation.    It may be that they will be able to arrange for a swap of the router - but sometimes one router happens to work better for a line than another.   Please go via your avatar/name; settings; launch profile wizard to complete your details.  ... View more

@jimmyribs, please post that afresh in your own thread.   Anything involving specific accounts needs to be done this way to avoid muddles and confusion among customers and replies etc.   Usually you will find that staff only reply to the original poster.   You need to return to the message board and click on Start a  topic.        ... View more

@Box Cottage, you posted this under "billing".   It also didn't escalate into the workflow, so it has been overlooked.    Have you got this sorted out?   I'll move your thread to the Broadband section of the forum. If you still need help with this, please post back to let us know, and I will make sure that it gets into the queue for attention.    You will need to complete your community forum profile details for TT staff to identify your account.    Please go via your avatar/name; settings; launch profile wizard.  ... View more

You'll need to start your own thread, @dj23456, for staff to help you with this.   Please return to the message board and click on start a topic.  ... View more

Upload speeds for basic Fast Broadband won't be more than 1Mbps at best, @Brommers69.   What package are you on?   What router do you use?   Staff will be back on here from Wednesday onwards.    Any notification emails you receive are from a No Reply address.  ... View more

For logging into your account, @Karmabites5, it will be the same email address to which you receive the billing notification from Talktalk each month.   Chat continues to be available from this link: https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529   Otherwise wait for staff to return to the forum, Wednesday at the earliest.   ... View more

From here, it looks like you have managed the important bit, which should be adding your Talktalk landline number. Staff use that to identify your account, @Karmabites5.   The rest is having a signature,  adding hobbies etc and not all that important. Anything you add in Personal Information, remember to click on SAVE CHANGES.  ... View more

Really touched, @Zonnks. So glad to hear that your service has been restored so quickly.   Have a lovely Christmas!   😊 ... View more

@Mistaron, I'll move this to Broadband for you, as it's not a billing matter.   I'll remove your duplicate thread.    Please complete your community forum profile details for TT staff to identify your account. Go via your avatar/name; settings; launch profile wizard.    I'll escalate this thread for you, as it failed to enter the workflow. Please look out for a reply from TT staff later. ... View more

Two full working days since reporting it need to have elapsed before the days of compensation start to clock up, @Zonnks.   The details are here:   https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583   It is calculated after it is resolved (so note the course of this in your diary) and at the moment is likely to take at least a further 30 days after that to materialise.    Look for a reply from staff later on today to check whether they can find an earlier appointment for you.    Reply to them on this thread. Any notification emails you get will be from a No Reply address.    Check also the Ts&Cs (link at the foot of any TT page) for details of Talktalk's responsibilities.    You can check for short term problems here:   https://istheservicedown.co.uk/status/talktalk   Service Status Dashboard may show significant problems too when they arise.            ... View more

@Annam15, staff can't identify your account, which they need to do to help you. As @Skynet_TX mmentioned, you need to complete your community forum profile details.    It's particularly important to add your Talktalk landline number by going via your avatar/name; settings; launch profile wizard.   Staff will reply on here - they are not on the forum at weekends but respond Monday to Friday.  ... View more

@krupion, this is not your thread.   The original poster will be aware of a reply elsewhere.    Please look out for responses to your own issues on your own thread.  ... View more