Cancelled service, but have credit score damaged

[ckarsan]

Hi Support,

I cancelled the service in November 2022, yet got charged an extra month, however that invoice was then subsequently credited after contacting support on phone (for an hour! passed around 3 different people! this happened twice so am reluctant to contact on phone any longer).

After looking at my credit score recently I noticed it had been hit by the talktalk unpaid invoice which was cancelled. Please rectify immediately.

[Arne-TalkTalk]

Thank you.  

I have sent this off to have the file amended, can take upto 30 days to reflect. 

Regards

[ckarsan]

Hi Arne,

Please check updated info - thanks

[Arne-TalkTalk]

Hi ckarsan

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards