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Broadband help

For queries about your TalkTalk broadband service.

Router

Crystal212
First Timer
Private Message

on ‎27-04-2023 07:21 AM

Message 6 of 6

How do i find out a tracking number for the delivery of a new router. Not heard anything since Talk Talk said they would provide anew one 

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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Crystal212

on ‎27-04-2023 08:47 AM

Message 1 of 6

Hi

 

they don't usually message when it is sent but you may see the order within MY ACCOUNT online.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Crystal212
First Timer
Private Message
In response to Karl-TalkTalk

on ‎27-04-2023 08:44 AM

Message 2 of 6

Thank you for looking into it for me. Will they message me when is dispatched? I couldn't see anywear 

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Crystal212

on ‎27-04-2023 08:38 AM

Message 3 of 6

Hi

 

I can see a router order was placed yesterday around 4:20pm.

 

This has been sent to the logistics teams and is awaiting dispatch, so no tracking number as yet.

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Crystal212
First Timer
Private Message

on ‎27-04-2023 08:28 AM

Message 4 of 6

Hi Problem with router SAGEMCOM-FAST5364

Had a chat either an agent yesterday, who did all the tests anx said my router was faulty and they would send me a new one.

He said they would contact me with a tracker for delivery, he did say i might even get it today.

I've not heard anything and just want to make sure it's been processed as I have no wi fi at all now

 

Thank you

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎27-04-2023 07:39 AM

Message 5 of 6

Hi

 

do you have a fault with your service or current router ?

 

What model router do you currently have?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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