For queries about your TalkTalk broadband service.
on 27-06-2023 02:41 PM
I have noticed I can no longer access the router ADVANCED SETTINGS option when I log into the hub from my iPad (or iPhone) - despite being able to log into the dashboard. I was previously able to do this and I used to find it very convenient to have the ability to restart my router using one of my iOS devices without the need to go to the desktop computer. When I log in as Admin I get to see the dashboard but as soon as I click on the Advanced Settings option I get returned to login page (and so the perpetual cycle begins...).
I can, however, access these settings using my desktop computer - this happens to be connected via ethernet cable to the router.
Is this a new bug or is this a feature of the current software version?
My software version appears to be SG4K100174
on 27-06-2023 02:51 PM
Hi ComfortablyNumb
Thank you for creating a new topic.
Can I just check, if you factory reset the router (using pin hole reset) for ten seconds, do you get the same issue?
I will speak to our Devices Team as a similar thing has been reported.