Unable to connect Yale home alarm to eero

[Allen07]

We are trying to connect our Yale home alarm hub to eero but it will not connect. Tried turning internet off and back on but nothing seems to work. 

[Chris-TalkTalk]

Hi Allen07,

That's great news, thanks for letting us know 🙂

Chris

[Allen07]

Big Thankyou to Talk Talk customer services. Given great advice and sent a different router which has several Ethernet ports. Yale alarm now working.

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

Michelle

[KeithFrench]

The first thing to do with an Eero is check that legacy mode is enabled. To enable legacy mode, in the app, go to:-

1. Tap Settings on the bottom right of your screen

2. Now select Troubleshooting

3. Tap My device won't connect

4. Then choose My device can't detect Wi-Fi 6

5. Toggle Legacy Mode on

How is the alarm supposed to connect to your Eero, by manually detecting the network name & entering the password, WPS or via an app? Do you get any error messages when you try to connect to the alarm. 

[Chris-TalkTalk]

Hi Allen07,

Do you get any sort of error message when you try to connect the alarm hub?

Chris

[Allen07]

On the Yale website it says it is compatible with 2.4Ghz

[Karl-TalkTalk]

Hi

Do you know if the Yale alarm uses the 2.4Ghz Band or 5Ghz band.

Thanks  

Karl.